Printer and Desktop Support Assistant - Birmingham - £16,716 to £17,706

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Printer and Desktop Support Assistant - Birmingham - £16,716 to £17,706

Post by admin » Fri Jan 26, 2018 10:42 am

Full time beginning pay is ordinarily in the range £16,716 to £17,706. With potential movement once in post to £20,792 a year.

New staff are qualified to join the University’s new characterized commitment annuity plot. Existing staff may keep on receiving their present advantages.

Extra Data

Terms and Conditions


Employment Reason

This is a key part in IT Administrations working inside All inclusive Administrations to offer help to our Oversaw Print and Understudy Administrations. The post requires astounding client administrations aptitudes, be happy with working freely and the capacity to utilize possess activity.

The main role of this part is to offer help to two College wide administrations which are;

• Oversaw Print benefit which conveys a printing arrangement over the College.

• Understudy Administrations including the understudy bunches and their equipment and programming.

Individual Detail

Overseen PRINT Administration SUPPORT

• Proactively oversee paper levels inside the greater part of the printing gadgets, pre-empting potential deficiencies amid occupied circumstances and pre-stocking gadgets ahead of time of ends of the week.

• Use checking programming to aid the expectation and focusing of gadgets that will require consideration.

• Oversee paper stock levels to guarantee a sufficient sum is constantly accessible to benefit request, liaising with our paper provider to cancel paper as required.

• Keep up a spreadsheet of paper stock levels and dissemination to gadgets and zones.

• Keep up a load of toner cartridges covering all our different printing gadget writes and guaranteeing any gadget coming up short on toner will be returned into benefit as fast as could be expected under the circumstances.

• Liaise with our printing lease organization for the evacuation of burned through toner cartridges for safe transfer by them.

• Performing testing schedules to proactively check usefulness of print gadgets and charging frameworks.

• Helping paper sticks and exploring gear shortcomings, raising to important help engineers where proper.

• Performing essential trial of hardware to decide if they are operational, liaising with important help engineers where proper.

• This will incorporate utilizing our call/episode stage to advance demands and keeping the client educated. This will be done inside the Administration Level Understanding wherever conceivable.

Time burned through: 70%

Understudy Administrations - Group SUPPORT

• notwithstanding Oversaw Print bolster, the part will likewise be relied upon to help the group conditions over the College.

• Blame finding of equipment issues for guarantee callouts.

• Using the College organization administration to reimage gadgets after repair or arrangement issues.

• Support of workstation gadgets conveyed through PC Lockers benefit.

• Helping with establishment of new PCs including the organization of the picture and different testing post establishment.

Time burned through: 30%

Various Obligations

• To embrace different obligations as might be required every once in a while in encouragement of crafted by IT Administrations.

Original Job Post is available here: ... tnp9mp5a56